Roofing / after the storm
Your roofing websiteat nine on a Saturday.Somebody's home.
The stain is spreading across the ceiling and the homeowner is on your site right now. On most roofing websites they find a form. On this one they find Sam.
A showroom. Sam is real. Roofing Solutions is not.
Loading the front office...
Read this first
A showroom. Sam is real. Roofing Solutions is not.
Roofing Solutions is a business we made up so you can see a front office working without a real roofer's phone ringing. Sam, the desk, the rules and the booking are exactly what would be on your site.
Where did the roof first ask for attention?
Press one and Sam answers it, live, in the desk above. Every answer ends in a next step, never a verdict.
How it actually works
From the ceiling stain to the diary, without a person losing sleep.
- 01Homeowner arrives9:04pm, Saturday
- 02Sam asks what the roof is doingnever a verdict, never a price
- 03Photo, address, contacta coin in the frame for scale
- 04Inspection bookedstraight into the diary
- 05Owner's phonethe whole conversation, not a lead
- 06Kept warm until finishedfollow-up until a person has it
What it will never do
Every desk works to the same published standard.
Five rules, written down, the same on every site. A member of staff with the limits and accountability a good employee should have.
Read the published standard- tells you what it is and who is reading
- never prices, diagnoses, or promises on its own authority
- keeps every conversation warm until it is finished
- still works when the system behind it is down
- asks before it tells
Your roofing website next
Sam could be on your site by this time next week, wearing your name.
Talk to Samor Book thirty minutes with Simon, or email simon@livingfrontoffice.com
No sequence. No obligation. Simon reads it himself.